Troubleshooting Steps:

1. Confirm that the Remote Mouse desktop application is running on your computer.
2. Ensure that your firewall or antivirus software is not blocking Remote Mouse.
3. Verify that your mobile device's Wi‑Fi is enabled.
4. Check that both your computer and mobile device are on the same Wi‑Fi network.
5. Attempt a manual connection by scanning the QR code or entering your computer's IP address, both of which are displayed in the desktop app.
6. If you have connected to this computer before, try reconnecting via "History."
7. Some router settings may affect connectivity. You can reset your mobile device's Wi‑Fi by selecting the current network in Settings, choosing "Forget this network," and reconnecting.
8. iPhone users: Make sure Remote Mouse is allowed to access your local network in Settings > Privacy & Security > Local Network.
9. In some cases, restarting your Wi‑Fi router may help.

When using Remote Mouse with a Windows computer, if keyboard input doesn't work in games or certain applications, open Preferences in the Remote Mouse desktop app and enable Compatible Keyboard Input.

Remote Mouse requires Accessibility and Automation permissions on macOS to control your mouse and keyboard.

In the Remote Mouse desktop app menu, select Help → Grant Access, then follow the on-screen wizard to complete the authorization.

For a detailed explanation of why these permissions are needed and how to enable them, see this guide.

If you are connected over Wi‑Fi, this is usually caused by a large time difference between your phone and computer.

For security reasons, Remote Mouse checks the timestamp of each command sent over Wi‑Fi. If the clocks differ by more than a few minutes (about 2 minutes on Mac and Linux, 5 minutes on Windows), the computer ignores the commands as expired. This check does not apply to Bluetooth connections, which carry no timestamp.

1. Make sure the date and time are correct on both your phone and computer. We recommend enabling automatic time settings.
•  iOS: Settings → General → Date & Time → turn on Set Automatically
•  Windows: Settings → Time & language → Date & time → turn on Set time automatically
•  Mac: System Settings → General → Date & Time → turn on Set time and date automatically

2. Make sure the time zone is correct, especially if you have recently traveled or manually changed the time zone.

3. After correcting the time, disconnect and reconnect Remote Mouse.

You can restore your previous purchase by tapping Restore Purchases at the bottom of the full-screen Pro page in the Remote Mouse mobile app.

Please note that you must be signed in with the same Apple or Google account that was used for the original purchase. If the current account doesn't match, the restore will fail.

If you're not sure which account was used, you can check your purchase history:
•  View App Store Purchase History
•  View Google Play Purchase History

If you still can't restore your purchase, please contact us.

For iOS (App Store):

Open Settings → Tap your name at the top → Subscriptions → Find Remote Mouse → Cancel Subscription.
For detailed steps, see the Apple support guide.

For Android (Google Play):

Open Google Play → Tap your profile icon (top right) → Payments & subscriptions → Subscriptions → Find Remote Mouse → Cancel subscription.
For detailed steps, see the Google support guide.

Note: After cancellation, you will retain access to the subscription features until the current billing cycle ends.

Bluetooth Connection:

1. Enable Bluetooth on your computer. (Bluetooth is available on Mac and Windows; the Linux Helper connects over Wi‑Fi only.)
2. Enable Bluetooth on your phone and allow Remote Mouse to use it: on Android, grant the Nearby devices permission (on Android 11 and older, Location); on iPhone, allow Bluetooth for Remote Mouse in Settings.
3. On the “Connect to computer” screen in the mobile app, locate your computer marked with a Bluetooth icon and tap to connect.
(Note: Ensure your hardware supports Bluetooth connectivity; see the requirements for details.)

Mobile Hotspot:

If there's no Wi‑Fi router nearby, you can turn on your phone's personal hotspot and connect your computer to it, then use Remote Mouse as usual. Remote Mouse only communicates over the local network and won't consume mobile data on its own, but other apps on your computer may use mobile data while connected to the hotspot. Consider closing unnecessary programs or enabling data-saving mode on your computer.

Remote Connection via Tailscale:

If your computer and phone are both online but not on the same Wi‑Fi network (e.g., your computer is on office Wi‑Fi while your phone is on mobile data), you can use Tailscale to create a virtual private network. Install Tailscale on both devices and sign in with the same account. Then in the Remote Mouse app, manually connect using the Tailscale virtual IP address assigned to your computer.

If you are using Wi‑Fi

•  If your computer is connected over Wi‑Fi, try switching to a wired (Ethernet) connection.
•  Try switching your router to the 5GHz Wi‑Fi band (supported by most modern routers). It is usually faster and has less interference than 2.4GHz, although the range may be shorter.
•  Keep your phone or tablet close to the Wi‑Fi router.
•  Alternatively, try using a Bluetooth connection.

If you are using Bluetooth

•  Keep your phone or tablet close to your computer.
•  Move away from, or temporarily turn off, nearby Bluetooth devices that may cause interference, such as Bluetooth keyboards, mice, or speakers.

Place the cursor over the title bar of the window on your computer, then use either gesture on your phone or tablet:
• Double-tap and hold, then move your finger.
• Drag with three fingers.

For more touchpad gestures, please see the gesture guide.

Go to Settings in the Remote Mouse app, then turn Scrolling Direction: Natural on or off as needed.

iPhone: Exiting the app or locking your screen will automatically disconnect.

Android: Tap the Back button twice. The first tap shows “Press again to disconnect”; tap again within about two seconds to disconnect.

Enable Keyboard Buffer in Remote Mouse settings. This should allow text to be entered correctly when using IME keyboards.

Please note that when Keyboard Buffer is enabled, text is no longer sent to your computer in real time. It is sent only after you press Enter/Return.

Enable Keyboard Buffer in Remote Mouse settings. This should allow your keyboard app’s word suggestions and voice typing to work correctly.

When Keyboard Buffer is enabled, text is sent to your computer only after you press Enter/Return, instead of being sent in real time.

Remote Mouse requires certain permissions to communicate between devices. Some antivirus programs might mistakenly flag this behavior as suspicious.

Ensure you download Remote Mouse only from the official channels to guarantee security.

1. Click the Remote Mouse icon on your computer:
• Mac: in the menu bar at the top-right of the screen
• Windows: in the system tray at the bottom-right of the screen

2. Select Show IP & QR Code.

Linux: the Helper has no window and no icon — it runs in the background. When you start Remote Mouse it opens its settings page in your browser, and that page shows your IP address and the QR code. If you closed the page, start Remote Mouse again and it opens straight back up. The page address contains a private key, so add it to your bookmarks rather than typing the address by hand.

1. Click the Remote Mouse icon on your computer:
• Mac: in the menu bar at the top-right of the screen
• Windows: in the system tray at the bottom-right of the screen

2. Select Show IP & QR Code.

Linux: the Helper has no window and no icon — it runs in the background. When you start Remote Mouse it opens its settings page in your browser, and that page shows your IP address and the QR code. If you closed the page, start Remote Mouse again and it opens straight back up. The page address contains a private key, so add it to your bookmarks rather than typing the address by hand.

Mac (Helper 3.515 and later):

1. Click the Remote Mouse icon in the menu bar at the top-right of the screen.
2. Select Preferences → Security.
3. Turn on Require Authentication. A 6-digit Connection Code appears below it.
4. Enter that code on your phone the first time it connects; the phone remembers it afterwards.

New installations have this turned on by default. If you upgraded from an older version and never set a password, it starts off — turn it on here.

Mac (before 3.515) and Windows:

1. Click the Remote Mouse icon on your computer:
• Mac: in the menu bar at the top-right of the screen
• Windows: in the system tray at the bottom-right of the screen
2. Select Preferences.
3. Find Connection Password and click Set Password to create one.
4. You will be asked for it when connecting from your phone or tablet.

Linux:

Start Remote Mouse — it opens its settings page in your browser. Set a password there.

Mac (Helper 3.515 and later):

There is no password to change — the Helper generates a 6-digit connection code for you. Click the menu bar icon and select Show Connection Code..., or go to Preferences → Security, then click Generate New Code to replace it. Any phone connected at that moment stops responding and has to enter the new code.

If your Mac still shows Connection Password, you set your own password on an older version. It keeps working, but the Helper cannot show you what it is — only an encrypted form was saved. Click Use Connection Code to switch to the 6-digit code; this cannot be undone.

Mac (before 3.515) and Windows:

1. Click the Remote Mouse icon on your computer:
• Mac: in the menu bar at the top-right of the screen
• Windows: in the system tray at the bottom-right of the screen
2. Select Preferences and find Connection Password. The button reads Change Password once a password is set.
3. To change it, enter a new password and save. To remove it entirely, click Reset on Windows, or Remove on Mac.
4. Your phone or tablet will ask for the new password the next time it connects.

Linux:

Start Remote Mouse — it opens its settings page in your browser. Change or clear the password there.

Remote Mouse runs in the background without a standard application window.

•  Mac: look for the Remote Mouse icon in the menu bar at the top-right of the screen.
•  Windows: look for it in the system tray at the bottom-right of the screen.
•  Linux: there is no icon at all. Start Remote Mouse again — it opens its settings page in your browser, and that page tells you whether the Helper is running.

This alert indicates that the communication port (TCP 1978 / UDP 1978) is in use.

Windows: since version 4.7.2.1, starting Remote Mouse a second time simply does nothing — the second copy closes silently, so this alert no longer means Remote Mouse is already running. If you see it, another program on your computer is using port 1978. Check what else is running, or restart the computer.

Mac: this alert does mean another copy has the port. The usual cause is a second macOS user account logged in at the same time (fast user switching) with Remote Mouse running in that session — log that user out, or quit Remote Mouse there. It can also be another program using port 1978.

Windows:

The desktop app automatically checks for updates on startup. You can also manually check by clicking Check for Updates in the app menu.

Mac:

If you downloaded Remote Mouse from our website, the app will automatically check for updates on startup. You can also manually check by clicking Check for Updates in the app menu.

If you downloaded Remote Mouse from the Mac App Store, an update notification will appear when a new version is available.

Linux:

The Helper checks for updates by itself and shows a banner on its settings page — the page that opens in your browser when you start Remote Mouse.

Remote Mouse utilizes the following ports for communication
•  TCP 1978
•  UDP 1978
•  TCP 1979
•  UDP 2008 — how your computer answers your phone's search for it
•  UDP 2009 — status updates your computer sends to your phone

The last two are outgoing from your computer, so most people never have to open them. But if a firewall blocks outgoing UDP 2008, your computer never appears in the phone's list even though everything else is fine.

The current version of Remote Mouse requires macOS 11.0 or later. If you are running an older version of macOS (10.13 or later), you can download the legacy version here:

Download Remote Mouse for macOS 10.13+

Note: The legacy version is no longer actively maintained and may not include the latest features and security updates.